Pre Order and Special Order Policies
Loot cave like many retailers take Pre-Orders for items that are releasing soon. You can tell if something is pre order as it will be flagged as a Pre Order on the main page, the add to cart button will also change to "Pre Order now" and your cart will clearly indicate you are ordering a pre order item.
Placing an order that contains any pre order item will mean that this order will be held until all items are in stock. You can avoid having your order held by placing seperate orders for items, this will mean they will be shipped as they come into stock and the order is completed.
Alternativley you can choose to place an order for PICK UP. Choosing Pick Up will mean you will be notified as each item arrives into stock. You can then collect at your lesuire as per our pick-up procedure (see below)
Pre Order ETA's are determined by our supplier and are subject to change at any time. We will endeavour to update ETA's as soon as we know they have changed but from time to time the ETA displayed on our website will be earlier than the actual release date.
As with all orders placed on our site pre orders are considered final and cannot be cancelled due to change of mind. Delays will occur from time to time as all ETA’s listed on our site are fluid and can change at suppliers will without any control from us. Requesting a cancelation due to a delay is considered a change of mind and as such not permitted under our site terms.
Please also note that Pre-order items list their eta - this is intended as a guide and is the date items are expected to arrive at the supplier. Eta is subject to change. Please check for updates prior to contacting us about your order to see if the date has been pushed back. If you find a product on our website with an ETA date which has lapsed, please note that this date is the most up-to-date information we have from our supplier, and although we are happy to provide you with any information we have, we do not send follow up emails on individual preorders, but simply ship them as they arrive.
TBA ITEMS:
Some items when restocking will not have an ETA. This will celarly be stated on the product page. Note when you place an order for a TBA item you accept that it may take a significant amount of time for that item to restock. You understand that we will not email you updates but will rather simply supply the item when it does arrive. Note there have been instances of TBA taking over a year to restock and you accept that ordering a TBA item may result in other items on your order being held until we can supply the full order (this is not often the case however)
You also understand and accept our standard terms and conditions apply, meaning that we will still not allow a change of mind order cancelation due to any delays in the item being restocked.
Pick Up Procedure:
Pick up's need to be booked as we operate from a residential premises. Please contact us via our usual channels (Facebook, Instagram or by SMS) quoting your order number and when you would like to collect. Please ensure you pick a time that you can meet as we will not be able to wait should you be significantly later than the agreed time. Photo ID is required at time of collection without exception. If you wish for someonone to collect on your behalf an "Authority to collect" form will be required to be completed.
Allocations:
Some items are "Subject to Allocation" what this means is that while we can order any amount we like from the supplier, they have indicated that item maybe limited and we may get less supplied to us. Any item that is subject to allocation will have as such clearly stated in the description of the item. If we are not provided enough items to fufull our pre orders in full we will fulfill orders on a first come first served basis. Once our allocation is exhausted and we have been advised we cannot expect any more stock we will contact you to offer a full refund or a store credit.
If an item is Subject To Allocation our reccomendation is to get your order in as quick as you can to ensure you are supplied your chosen item.
Sale Limits:
We resere the right to limit purchase quantities of certain rarer or low supply items. This will be clearly stated on the website at time of purchase. While the website may allow you to purchase more than the set limit please be advsied that our policy will over ride any larger quantity. If you purchase a larger quantity than permitted we will fufill orders (including yours) placed first up to the set limit. Once all these orders are fufilled if additional stock remains your order we (at our discresion) may add additional items up to your ordered quantity. If we are unable to do this you will be refunded the difference, please note if refudning a portion of your order takles your total order below our free shipping threshold we will refund your order minus any relevant shipping fees that would off applied.
Special Orders:
A special order is an order for an item that has no ETA or is not generally stocked by Loot Cave. We can place orders on your behalf at any time however please be aware that special orders cannot be cancelled and are not eligible to be combined with other items. If your special-order item meets our free shipping qualification you will be offered free shipping otherwise shipping is payable